PRIVACY POLICY
Kooger Custom Homes & Renovations
Last Updated: October 8, 2026
At Kooger Custom Homes & Renovations, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact our team, or inquire about our custom home building and renovation services.
By using our website, you acknowledge the information practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when contacting us, submitting an inquiry, requesting an estimate, or using our website.
This information may include:
- Full name
- Email address
- Telephone number
- Property address or project location
- Details about your renovation or custom home project
- Project budget and anticipated timeline
- Any additional information you choose to provide through our contact forms or communications
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, time spent on our website, and interactions with website content.
2. How We Use Your Information
Kooger Custom Homes & Renovations may use the information collected for the following purposes:
- Responding to inquiries and requests for information
- Providing estimates, consultations, and project-related information
- Communicating about custom home and renovation services
- Scheduling appointments and consultations
- Managing customer relationships and ongoing projects
- Improving our website, services, and customer experience
- Measuring the effectiveness of our advertising and marketing campaigns
- Sending promotional communications where you have provided the necessary consent
- Complying with applicable legal and regulatory obligations
We collect and use personal information only for legitimate business purposes and in accordance with applicable Canadian privacy laws.
3. Website Analytics and Cookies
Our website may use cookies and similar tracking technologies to improve website functionality, understand visitor behaviour, and measure the effectiveness of our marketing efforts.
These technologies may include:
Google Analytics: We may use Google Analytics to understand how visitors interact with our website, including pages viewed, time spent on the website, and general visitor activity.
Meta Pixel (Facebook and Instagram): We may use Meta Pixel to measure advertising performance, understand website interactions, and deliver relevant advertising through Facebook and Instagram.
Other Website Technologies: We may use additional tools to monitor website performance, improve functionality, and enhance the visitor experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies.
4. Facebook and Instagram Lead Forms
Kooger Custom Homes & Renovations may advertise its services through Facebook and Instagram.
When you submit an inquiry through a Facebook or Instagram lead form, we may collect the information you provide, including your name, email address, telephone number, and project details.
This information will be used to respond to your inquiry, provide information about our services, and arrange consultations where appropriate.
Information submitted through these platforms may also be subject to Meta's own privacy policies.
We do not sell personal information collected through our advertising campaigns.
5. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share limited personal information with trusted service providers when necessary to operate our business, including:
- Website hosting and maintenance providers
- Customer relationship management systems
- Email and communication service providers
- Analytics and advertising platforms
- Contractors, consultants, or professional service providers involved in your project, where appropriate
These parties are expected to handle personal information responsibly and use it only for authorized purposes.
We may also disclose personal information when required by law or to protect our legal rights.
Some third-party service providers may process or store information outside Canada, where it may be subject to the laws of those jurisdictions.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration.
Although we make reasonable efforts to safeguard your information, no method of electronic transmission or storage is completely secure.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, or comply with applicable legal obligations.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
8. Your Privacy Rights
In accordance with applicable Canadian privacy laws, you may request access to the personal information we hold about you or ask us to correct inaccurate information.
You may also withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
To make a privacy-related request, please contact us using the information provided below.
9. Marketing Communications
From time to time, Kooger Custom Homes & Renovations may send promotional emails or other marketing communications to individuals who have provided the necessary consent or where otherwise permitted by law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from contacting you regarding an existing inquiry, consultation, or active project.
10. Third-Party Websites
Our website may contain links to external websites, including social media platforms, suppliers, and other third-party services.
We are not responsible for the privacy practices or content of these external websites. We encourage visitors to review their privacy policies before providing personal information.
11. Children's Privacy
Our website and services are intended for adults interested in custom home construction and renovation services.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
12. Changes to This Privacy Policy
Kooger Custom Homes & Renovations reserves the right to update or modify this Privacy Policy as necessary to reflect changes in our business practices, website technologies, or applicable laws.
Any updates will be posted on this page with a revised "Last Updated" date.
We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to request access to or correction of your information, please contact:
Kooger Custom Homes & Renovations
Website: https://www.koogerconstruction.com
Email: info@koogerconstruction.com
Phone: 905-243-3899